£21,840 Average salary at age 20
£34,320 Average Salary
33 Average hours per week


Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.

Main Tasks

  • Develops and implements policies and procedures to deal effectively with customer requirements and complaints;
  • Co-ordinates and controls the work of those within customer services departments;
  • Discusses customer responses with other managers with a view to improving the product or service provided;
  • Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.


There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.

What Customer service managers and supervisors studied in higher education

A text alternative for this canvas pie chart is provided in the data table below
What Customer service managers and supervisors studied in higher education
Occupation Percentage Value
(L4) Social policy1
(L7) Human & social geography1
(W2) Design studies5
(L3) Sociology4
(C1) Biology2
(H3) Mechanical engineering1
(F1) Chemistry1
(C8) Psychology6
(W1) Fine art1
(W3) Music1
(F8) Physical geographical sciences1
(W8) Imaginative writing2
(V4) Archaeology1
(W6) Cinematics & photography2
(Q3) English studies5
(L2) Politics2
(H1) General engineering1
(B7) Nursing1
(N5) Marketing2
(W4) Drama3
(M1) Law by area4
(M2) Law by topic2
(N8) Hospitality, leisure, sport, tourism & transport6
(B9) Others in subjects allied to medicine1
(B1) Anatomy, physiology & pathology1
(P5) Journalism1
(N6) Human resource management1
(V5) Philosophy2
(F3) Physics1
(L1) Economics2
(N1) Business studies8
(X3) Academic studies in education1
(V6) Theology & religious studies1
(X1) Training teachers2
(K4) Planning (urban, rural & regional)1
(N4) Accounting2
(C6) Sport & exercise science3
(P3) Media studies2
(N2) Management studies3
(V1) History by period3
(N3) Finance1
(Q8) Classical studies1
(H6) Electronic & electrical engineering1
(I1) Computer science4

UK Prospects

127600 Workforce Size
4.01% Predicted growth 2024 - 2027
17042 Predicted Replacement 2024 - 2027

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